Analyse de l'hébergeur web SiteGround

I have been a web developing company for 17 years, and have tested 15+ hosting companies. Site Ground is superior to GoDaddy, and all the top advertised hosting companies. BEST SUPPORT, friendly, responsive 24/7. Saves the day, every day, every time, day or night.

As always, a fast responsive professional that takes action on the spot and gives good supporting advice in additional support.

Well, my initial impression of SiteGround got busted the moment I purchased the plan. Even though I was charged, there was absolutely zero co-ordination as far as any email confirmation was concerned. I was also promised a free ye ar of SitePoint, nada. Haven't even received that. Already have talked twice to CS Reps who tried to help from their end. But now the second one told me they have to call me to enable my account for "Security Reasons". Seriously? You don't have any way to communicate this to the account owner at the time of account creation? Shouldn't there be at least an email sent to me asking for these "Security Reasons"? Yes, I would definitely give them Zero since I hit a major roadblock since I signed up with them. Should have stuck with Google or some other hosting provider but the SitePoint offer looked too good to leave. But may be, it was too good to be true to begin with. I will update my review once my issues are resolve. But, the first impression is surely the worst i couldnt have imagined specially after seeing such rave reviews for SiteGround. For me, they literally fell to the ground

I am so glad we changed over to Siteground. After a couple of years being made to feel like an idiot because I don't really understand tech yet, I now get masses of help and no patronising or being talked down to. Every exchange h as been positive, and things are fixed immediately. I have never had to chase them up. Really good service.

Siteground moved our account to a new server and as a consequence email stopped working which I didn't realise until the next morning. Although paying for Siteground is a bit more, the online chat helped me fix it on my Mac and i Phone in 15 minutes. If I was with a cheaper service, Im not sure Id have the same service and I don't have time to be worrying about how to fix email.

I switched to Siteground from Godaddy because their managed wordpress serviice went down the tubes. While I appreciate many things about Siteground including the access to support representatives who do a much better job than norm al, I cant help but be frustrated and bothered by lots of little technical things that they either don't warn you about beforehand or haven't completely covered on their end. For example, we used their import service when we setup a WP site. But their is an entry in the WP database that tells you the server file path on that particular server, which obviously doesnt work on a new location. But they don't update this entry, even though they obviously know what the new filepath would be. When I told them that they shouldnt offer the import service if they dont cover that, because surely EVERY single import requires the filepath to be updated, they still acted as if it wasnt their responsibility. Then last week I upgraded our account to one that allows for a staging server. What they didnt tell us beforehand is that means you need to change the DNS on your domain as well, as it is moved to another one of their servers for the upgrade. We upgraded on Friday. I didn't find this out till Monday. I want to wait until the next Friday to make the DNS change, because everyone knows thats incredibly unwise to do it on a weekday, but I can't even get a guarantee from them that the site will still be on the old server long enough for me to wait to switch the DNS at the right time. They THINK it will still be there, but no guarantee. And again, I would not be aware of any of this if I hadn't logged into our account today and saw a support ticket letting us know about the DNS upgrade.

Just ended a chat session with Stivan at SiteGround Support. He answered all my questions, was courteous and very helpful.

Excellent service, excellent rapports avec les clients. Bravo !!!